Terms of service

Free, Pro, Max and Ultra

Viewpoint is free to download and has four levels. Each level includes the ones before it.

• Free. Everything that runs on your device apart from the Pro tools below: every calculator, the sun, moon and Milky Way almanac with the Today card, the light meter, Studio and, on iPhone and iPad, widgets. Locations, Lists and shoot plans already on your phone stay readable. No purchase, no account and no trial needed, and the on-device tools work without a signal.
• Pro. A one-time purchase, not a subscription: you pay once and keep it. It adds capture and your library (adding and editing Locations, Lists and shoot plans), Explore, AR Scout and the details of tonight’s sky events. It needs no Viewpoint account.
• Max (formerly Online). A subscription that includes Pro while you subscribe, and adds the Alignment Planner (“When does it line up?”) and satellite transits and, among others, the features that need our servers: live weather and conditions, alerts, sync across your devices, compressed photo sync, sharing and the web app. Max requires a Viewpoint account, so you sign in when you start it. If you subscribed to Online, you are on Max at the price you already pay, with nothing to do.
• Ultra. A subscription that includes everything in Max and adds the photorealistic 3D world (in beta). Like Max, it requires a Viewpoint account. To keep the 3D world available to everyone on Ultra, it has a generous fair-use limit on how often the 3D world can be opened each day.

Which store bills you. Viewpoint is sold through the app store you installed it from, and that store, not Viewpoint, takes the payment, holds your payment details, and controls cancellation and refunds. On iPhone and iPad that store is Apple; on Android it is Google Play. Wherever this page says “your store” below, that is what it means, and each clause spells out both.

• Free trial — Max and Ultra start with a 7-day free trial for new subscribers, as your store applies it; the store shows whether it applies to you before you start. Cancel during the trial with no charge. Pro has no trial.
• Billing — Max renews monthly, quarterly or yearly, and Ultra monthly or yearly, until you cancel; the longer plans cost less per month than monthly.
• Moving from Max to Ultra — your store makes the change and credits the part of your Max period you have not used.
• Keeping Pro. Pro you bought is yours for good. Pro that comes with Max or Ultra lasts while you subscribe, unless you take a quarterly or yearly plan, which makes Pro yours to keep after the first paid period. The monthly plan includes Pro only while you subscribe. A free trial or a refunded payment does not count as a paid period. If you were a paying subscriber before the Free level and Pro existed, you keep Pro; the app tells you.
• Pricing — shown in your local currency on the in-app paywall and in the App Store or on Google Play. Viewpoint is available worldwide and prices vary by country, so they aren’t listed here.
• Payment — processed by your store, never by us. On iPhone and iPad, Apple charges your Apple ID; on Android, Google Play charges the payment method on your Google account. Either way the charge for Pro happens at confirmation of purchase, and for Max or Ultra after the trial ends and on every renewal until you cancel.
• On all your devices — because Pro, Max and Ultra are tied to your store account, they are available on every device signed into that same account: every device on your Apple ID, or every device signed into the same Google account on Google Play. Tap Restore Purchases on the paywall (Restore purchases on Android) to recover it on a new device. No Viewpoint account needed for this. Apple and Google are separate purchases — one bought on one store does not carry over to the other.

• Cancellation — at any time, in the store that bills you. We don’t reproduce the steps here, because each store owns its own menus and changes them; use the store’s own instructions: cancel a subscription from Apple, or cancel a subscription on Google Play.

  Cancellations take effect at the end of the current billing period; you keep access until then.

• Refunds — handled by your store, via its standard request flow: Apple’s at reportaproblem.apple.com, and Google’s through the Google Play refund request flow. That store’s policy applies; we have no way to issue refunds directly for either store.

What the price pays for

Pro pays for the time it takes to build and keep the on-device tools working. Max also covers the infrastructure that serves you: weather data, maps, storage, sync and alerts. Ultra also covers the 3D world’s scenery, which is paid for on every use.

What happens when Max or Ultra ends

Viewpoint has a free level, so the app keeps opening. If your Max or Ultra subscription ends, you keep Pro when you bought it or earned it (see Keeping Pro above), and lose only what needs our servers: live weather, alerts, sync, backup, sharing, the web app and, on Ultra, the 3D world.

Your cloud copy after Max or Ultra ends. If your Max or Ultra subscription ends and you don’t renew within 7 days, we delete the copy of your library held on our servers (Locations, photos, Lists, plans, routes and watches). Nothing on your device is deleted. Renewing within the 7 days keeps the server copy as it was. We warn you 48 hours before the deletion, with a push notification and a notice on the Tools and Planner tabs. What the people you share with added to your Locations and Lists is kept, your shares stay in place, and a shared Location’s pin stays on our servers, without its name, your notes or your photos, until you subscribe again. The web app shows only what is on our servers, so it will be empty until your device uploads your library again.

If you never had Pro, your level goes back to Free: the six calculators and the Today card keep working, and the paid features lock again. A lapse never takes away the Locations on your device: they stay on your phone and viewable, and adding or editing Locations needs Pro.

If a feature doesn’t work as promised

Tell us directly. If a feature in the app doesn’t do what it claims (a forecast that’s wrong, an alert that doesn’t fire, a sync that drops data), email [email protected] or use the message option in the app’s Settings (Talk to Marcos on iPhone and iPad, Message support on Android). We’ll respond personally. If we agree it’s a real gap, we’ll work out what to do about it — including, where it makes sense, backing your refund request through your store’s process (Apple’s or Google Play’s).

Your responsibility in the field

Viewpoint plans and tracks; you go to the place. You are responsible for your own safety, for obeying property access rules, for any permits you need, and for your judgment about whether a location is reachable, legal, or wise to visit. Forecasts can be wrong; tides, light, and weather change. Plan with margins.

See the weather-accuracy disclaimer for what the forecast data can and cannot tell you.

End-user license

There is no custom Viewpoint EULA — you don’t sign one — so the licence that governs your copy of the app is your store’s standard one, and which store you installed from decides which:

• Installed from the App Store (iPhone / iPad) — Apple’s standard end-user license agreement applies: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
• Installed from Google Play (Android) — these Terms of Service are the licence. Google does not publish a standard end-user licence for apps sold on Play; Play’s own terms cover your relationship with the store and leave the app’s licence to us. So the page you are reading is it. Google Play’s terms still govern the purchase itself: https://play.google.com/intl/en_us/about/play-terms/

Apple’s EULA does not govern a Google Play installation, and these Terms do not displace Apple’s on an App Store one.

Google Maps

The Viewpoint apps include Google Maps features and content: the Android app and the Explore map on iPhone and iPad (while you are online) and the web app show Google Maps. Your use of the Google Maps features and content is subject to the then-current versions of:

• the Google Maps/Google Earth Additional Terms of Service: https://maps.google.com/help/terms_maps/
• the Google Privacy Policy: https://policies.google.com/privacy

When no connection is available, Explore shows a map drawn from OpenStreetMap data stored on your device instead, and the Google terms do not apply to that map. See the privacy policy for what Google receives.

Account deletion

You can delete your Viewpoint account and everything tied to it at any time, from inside the app or from the web without installing it — see Delete your account. Deleting the account does not cancel your subscription: only the store that bills you can do that (see Cancellation above).

Changes to these terms

If we change the terms in a way that affects you, the Last updated date at the top of this page reflects when. Material changes (price increases beyond announced rises, changes to what’s included) will be announced in-app and via the email associated with your account before they take effect.

Contact

For any question about these terms: [email protected].